Travelicom

Travel International Comfort

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Travelicom

Travel International Comfort

Privacy Policy

Travelicom (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website www.travelicom.com (“our site”) and our services. By using our site, you agree to the terms of this Privacy Policy.

1. Who We Are

Travelicom Ltd is a UK-based online travel agency registered in England and Wales.
We act as the Data Controller for your personal information.

2. Information We Collect

We may collect the following types of personal information when you use our website or services:
  • Personal details: Name, date of birth, gender, nationality.
  • Contact details: Email address, phone number, postal address.
  • Travel information: Passport details, flight details, accommodation preferences, special requests.
  • Payment details: Credit/debit card information (processed securely by third-party payment providers).
  • Technical data: IP address, browser type, device information, cookies, and usage data.
  • Marketing preferences: Your subscription choices for newsletters, offers, and promotions.

3. How We Use Your Information

We use your personal information to:
1.Process bookings, reservations, and payments.
2.Provide customer service and support.
3.Communicate booking confirmations, updates, and travel information.
4.Personalise your experience and recommend relevant services.
5.Improve our website, services, and marketing.
6.Meet our legal and regulatory obligations.
We will only use your data where we have a lawful basis under UK GDPR, such as:
  • Contract: To fulfil your booking or request.
  • Consent: Where you opt in to marketing communications.
  • Legal obligation: For tax, accounting, or regulatory compliance.
  • Legitimate interests: To improve services, detect fraud, or ensure security.

4. Sharing Your Information

We may share your data with:
  • Airlines, hotels, transfer companies, and other travel providers to fulfil your booking.
  • Payment processors and fraud prevention services.
  • IT service providers and website hosting companies.
  • Regulators, law enforcement, or government bodies where required by law.
We do not sell your data to third parties.

5. International Data Transfers

As a travel company, your personal data may be transferred outside the UK and EEA to complete your bookings. Where this happens, we ensure that:
  • The country has an adequate level of data protection recognised by the UK Government; or
  • We use approved safeguards such as Standard Contractual Clauses (SCCs).

6. Data Retention

We keep your personal information only for as long as necessary:
  • Booking and transaction data: up to 7 years (for legal and accounting purposes).
  • Marketing preferences: until you unsubscribe or request deletion.
  • Technical and analytics data: in line with our cookie policy.

7. Your Rights

Under UK GDPR, you have the following rights:
  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Deletion of your data (“right to be forgotten”).
  • Restriction of processing.
  • Data portability.
  • Objection to processing, including marketing.
  • Withdrawal of consent at any time (where applicable).
To exercise your rights, please contact us at [Insert contact email].

8. Cookies

Our website uses cookies to improve functionality, performance, and your browsing experience. For details, see our Cookie Policy.

9. Security

We use technical and organisational measures to protect your data, including encryption, secure servers, and access controls. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

10. Marketing Communications

If you opt in, we may send you updates on offers, promotions, and travel news. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. If unresolved, you have the right to complain to the Information Commissioner’s Office (ICO):
  • Website: www.ico.org.uk
  • Phone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:
Travelicom
Email: contact@travelicom.com
Tel: +443301335132
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